At the end of 2020, the General Office of the State Council issued the "Implementation Plan on Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology", which made arrangements for further promoting the difficulties encountered by the elderly in using intelligent technology. Among them, "improving the management of’ health code’ and facilitating the passage of the elderly" has attracted much attention.
After Beijing entered the normal epidemic prevention and control, citizens need to check their personal health status by scanning "Health Treasure" when entering public places. However, some elderly people feel inconvenient when they enter these places because they don’t have smart phones or can’t use applets.
The reporter recently visited some shopping malls, supermarkets and banks and found that humanized services have been added in these places, and some people assisted the elderly to scan the code; Old people who don’t have mobile phones can fill in the information manually, and there is also a service for filling in; Fresh supermarkets around some communities only need a community pass to enter the supermarket after temperature measurement.
Shopping mall: enter after there is no smartphone to register information.
There are many elderly customers in Changying Hualian Shopping Center in Chaoyang District. Every morning, many elderly people will go to the supermarket in the shopping center as early as possible to snap up special dishes. The reporter saw here that the customer passed the electronic thermometer before entering the door. "Enter in order, measure temperature and scan code," the security personnel reminded customers. When there are many customers, security personnel with temperature measuring gun will come forward to help measure the temperature.
"Why can’t I get on this health treasure?" An old man was holding a mobile phone for a long time and didn’t understand it. The staff came forward to help. It turned out that it was useless for a few days. Health Bao needed to log in again and fill in the itinerary code. When you meet an old man without a health treasure, there is a paper registration form on the table. "Just fill in the name, phone number and other information. Old people can’t write, we can help fill it out. "
The reporter found that after registering in the shopping center, you need to register again before entering the supermarket in the shopping center. The procedure is the same. There is a health treasure scan code, but there is no manual registration information of health treasure.
There are also many elderly customers in Chang ‘an Shopping Mall, which is characterized by community service centers, most of whom are the elderly in the surrounding communities. The reporter saw that there are five doors including supermarkets, all of which are equipped with temperature measuring posts. According to the staff, there are three main ways for the elderly to enter the door. One is to scan the code by themselves; There is no manual registration of health code, and it is inconvenient to write. People on duty at the door can write it on their behalf. If it is an old man with his family, you can check your peers through the health code.
In Chaoyang Joy City, all incoming customers need to check their health information by temperature measurement first. For the elderly with family members of the same trade, the shopping mall will verify the health treasures of the family members of the same trade, and they will check the health code of the elderly on their behalf; If the old man is alone and does not carry a smart phone and can provide an ID number, the staff will check the health code of the old man on his behalf; If you can’t remember the ID number, the elderly can also enter the shopping mall after recording the basic information in the register.
Supermarket: the community pass can replace the health treasure certificate.
During the visit, the reporter found that the customers of supermarkets around many communities are mainly elderly people in the community. Located in Zhenguosi North Street, Fengtai District, Zhiguang Rich Caoqiao Xinyuan Store mainly serves Caoqiao Xinyuan Community. The reporter saw in the store that more than 90% of the customers are elderly people. Some elderly people come to buy food without health treasures, show their community pass, and enter the store for shopping after temperature registration.
"It’s basically old customers, many of whom know each other." The staff said that Zhiguang Fushu Fresh Supermarket basically serves the community, and the main customer group is the elderly in the community, who often meet the elderly without health treasures. "The elderly provide a community pass, and we can enter if we pass the temperature measurement after registration; The elderly can also report their ID number or mobile phone number and do manual registration. " For some elderly people who are inconvenient to travel, the store also provides telephone ordering and home delivery services.
Taipingqiao Store, the first flight supermarket on the South Road of West Station in Fengtai District, the reporter learned that at present, customers can enter the supermarket without showing health treasures and other information, just by measuring the temperature normally. During the period when the epidemic prevention and control measures were strict, it was necessary to check the health treasure and measure the temperature before entering the supermarket, and the supermarket also had to limit the number of people in the store.
Because the supermarket is located near the old residential area, most of the residents nearby are elderly people. During the epidemic prevention and control period, it is necessary to verify the health treasure before entering the supermarket. Many elderly people are "a little puzzled".
A staff member of the maiden voyage supermarket Taipingqiao Store said that in the early days of the epidemic, many elderly people around had caused a lot of troubles because they could not use health treasures. At first, supermarket staff would teach the elderly how to register health treasures with less hands, and how to scan the QR code to register and enter the supermarket. "It was very inefficient to teach one by one, but at that time, the epidemic prevention and control was strict, and there was no other good way."
For the elderly who don’t have a mobile phone or don’t want to be used, the supermarket has set up a notebook. "Those elderly people who really can’t use the health treasure can choose to register by hand. For those elderly people who can’t write, our staff will write for them."
Hospital: Set up a "green channel" for patients without health code.
A code scanning area is set up in the outpatient building near the northwest gate of Beijing Electric Power Hospital in Fengtai District. Patients need to scan the code to register first, and show the health code to the security personnel when entering the outpatient building. A security guard said that if they meet elderly people without health treasures, they can help them apply; If you don’t have a mobile phone, you can also fill in a paper registration form after entering the door.
A staff member of the hospital said, "We still suggest that the families of the elderly should help them fix the health treasure first. It is really impossible for security personnel to help, and if they are not good, they can fill in the form at home."
After the reporter showed his health code and entered the outpatient building, he saw that the hospital had set up a link to fill in the paper COVID-19 screening form, and it was necessary to register personal information such as name, telephone number and ID number, and check whether to go to high-risk areas. A staff member of the hospital said that all patients should fill in the paper screening form, and if there are elderly people who can’t write, the hospital staff can write for them.
At the entrance of the East Gate of Beijing Anding Hospital, there is a "green channel for elderly patients without health code". "Scan the code with WeChat or Alipay and show it to the nurse in front; The front that can’t scan the code can be handwritten. Thank you for your cooperation. " The horn outside the clinic building plays this prompt in a loop. Most hospitalized patients are registered by scanning code, and the contents are mainly personal information and epidemiological screening. Many elderly people choose to take the "green channel".
A "no health code" green channel has also been set up at the security checkpoint in the outpatient building. A staff member told reporters that this green channel is mainly set for the elderly who have no health code and patients who can’t show their health code due to various situations. "At the green passage, the elderly need to fill in a paper information registration form and an epidemiological screening form. If they meet an elderly person who can’t write, we can help them write," the staff member said.
Bank: Special person to help the elderly use smart devices.
As a personnel-intensive window unit, the bank’s epidemic prevention and control measures are more stringent. The reporter visited some banks and saw that many banks have special personnel to serve the elderly to scan codes and register information to help the elderly use smart devices inside the bank.
The reporter saw in Chaoyang Guanzhuang Sub-branch of Industrial and Commercial Bank of China Beijing Branch that when entering the door, it is required to scan the code for temperature measurement. Some elderly people do not have their mobile phones, so they are required to fill in the information registration manually. They have also prepared magnifying glasses, reading glasses and other equipment for the elderly. "Many of them are elderly people from nearby communities. Just fill in their phone numbers and names," said the bank staff.
According to the relevant person in charge of the bank, the elderly customers of this outlet mainly handle business on the pension payday on the 15th of each month, because they are located near the community, and there are many elderly people who usually handle business. "We found that many elderly people have certain difficulties in using smart phones." For some elderly people who can’t use smart phones, the outlets will use Beijing Health Bao’s "Old and Young Health Code Help Query Function", and the bank staff will assist the elderly customers to make inquiries; Older people who can’t remember their ID numbers can also register information manually.
In addition, the penetration rate of smart devices in banks is getting higher and higher. Take this bank for example, smart devices include full-function smart phones, intelligent inquiry and payment machines, all-in-one deposit and withdrawal machines, and Internet cafe experience machines. Customers can complete the business of deposit and withdrawal, payment, small remittance, card opening, e-banking opening, investment and wealth management by themselves. Many old people were blinded when they came in to see these devices. To this end, the bank has a special person to help these old people use intelligent self-service devices.
On the day of pension payday, the bank will open its doors 30 minutes in advance, and set up a special person to assist the elderly to handle passbook withdrawal business at the intelligent terminal to avoid queuing, which is efficient and convenient, and can effectively alleviate the psychological difficulties of the elderly. "The functions commonly used by the elderly in the past mainly focus on deposit and withdrawal of passbooks and payment of daily life." The bank staff said.
Voice: government departments should consciously consider the needs of the elderly.
Lou Wei, director of the Resources and Environmental Economics Research Office of the Institute of Ecological Civilization of China Academy of Social Sciences, said that the introduction of the implementation plan reflects the further development of urban management in China in terms of humanization and refinement. "The more developed a society is, the more it takes care of vulnerable groups, the more humanized and refined it will be."
Lou Wei pointed out that taking Beijing Anding Hospital as an example, it is a positive attitude to set up a "no health code" green channel for elderly patients in response to national policies. As a very important public place where the elderly may go in and out, it is very important to set up a green channel.
"It should be emphasized that these problems should not only be solved by hospitals or other service providers, but also by relevant state departments, especially those in the technical field," Lou Wei said. "Setting up green channels will increase costs, including labor costs. In reality, this cost cannot be borne by all service providers alone."
Lou Wei pointed out that government departments and enterprises must consciously think about the elderly. Under the requirements of refined management, in addition to considering technical factors, economic costs and the specific needs of the elderly, they must also think more comprehensively. "For example, some problems have different needs in the north and the south, and different units have different needs. Government departments must think more carefully and comprehensively when serving the elderly or vulnerable groups."
"It is also necessary for the elderly who have the ability to adapt and learn actively. Only when all stakeholders move in the opposite direction and work together can we better solve this problem. " Lou Wei said.
Beijing News reporter Chen Lin Xu Meihui
Editor Chen Si