What does an express parcel consist of? In addition to the goods transported, there are also foam, bubble paper or thermal ice packs for filling, one or two layers of express boxes, and express orders attached to the boxes.
Express packaging can be recycled, but who knows that express orders can also be recycled. Internet society of china released the "Investigation Report on the Protection of Internet Users’ Rights and Interests in China 2016", which pointed out that express delivery forms have become an important carrier of information leakage.
Recently, SF Express, Cainiao, JD.COM and other logistics platforms and express delivery companies have accelerated the launch of privacy sheets to protect personal information security. How effective this move is and how to popularize it, our reporter conducted an investigation and interview.
Scan the code to see the user information
Just after the "double 11" shopping festival, the courier is busier than usual. In a residential area in Haidian, Beijing, the dispatcher of the courier company is scanning the courier list with the scanning code gun equipped by the company. According to him, since August this year, the area he is responsible for has begun to use privacy sheets. Different from the traditional face sheets, the privacy face sheets treat the sender and recipient information specially, and some information is replaced by special symbols such as bar code, QR code, asterisk or emoticon, which makes many people applaud. Some netizens said: "You don’t have to spend time dealing with express orders. Express packages can be thrown away if you want."
On October 16th, SF Express announced that the "Fengmi Face Sheet" service was officially launched, which can completely hide or encrypt the sender’s name, mobile phone and address. The SF receiver or dispatcher will contact the customer by hiding the phone number in two directions, and the customer will sign directly on the handheld terminal by using the electronic sign-in function when receiving the goods.
On May 16th, Cainiao Network, together with EMS, Best Express, Zhongtong, Shentong, China Post Group, Tiantian, Debon, Yuantong, Yunda and other major express companies, announced the official launch of the privacy face sheet, and the middle four digits of the phone number on the face sheet will be replaced by an asterisk.
As early as last June, JD.COM Group had already started the trial operation of "Smiling Face Sheet", which concealed part of the user’s name and mobile phone number information and replaced it with the smiley face symbol (_). In addition, JD.COM has also developed a mobile phone application software specially for distributors, who need mobile phone software to inquire and contact customers.
Zhu Wei, deputy director of the Communication Law Research Center of China University of Political Science and Law, said: "Express delivery is the place with the densest personal information, and the information is very valuable, so it is simple and direct to obtain. Privacy sheets mainly avoid information theft for specific objects. At the same time, this also means the digitization of personal information, and how to use a large amount of user data kept in the hands of the company needs to be clearly stated. "
Express delivery is a way to make money.
How much information can you dig out from a thin courier?
In addition to the names, mobile phone numbers and addresses of the recipients and senders, users’ online names and shopping details may also be exposed on traditional face sheets. Combining these pieces of information with the network "human flesh", it is not difficult to analyze personal hobbies, family members, economic situation and other private information.
In April this year, the public security organ in Jingzhou, Hubei Province cracked a case. Employees of a courier company take advantage of their work to collect customer express orders for buying valuables such as paintings, health care products and commemorative coins, and then sort them out and sell them to sellers selling fake and inferior health care products and counterfeit collectibles for accurate fraud.
According to the Survey Report on the Protection of Internet Users’ Rights and Interests in China in 2016, 47% of the respondents often throw away the express delivery forms with personal information without handling them. At the same time, more than half of the 480 million online shopping users have suffered personal information leakage, and the economic losses suffered by personal information leakage in one year are as high as 91.5 billion yuan.
The express delivery list that users throw away at will has become the "toon" of illegal businesses. According to the "quality" of the noodles, the price is also different. A piece of "fresh" express information with fewer transactions can be sold to 2 yuan, and the "not fresh" express information can be packaged and sold. Express orders for luxury goods, maternal and child products, health care products, etc., each of which can sell for 5-mdash; 10 yuan. After the buyer buys the courier, it may be used for online billing, information promotion, precision marketing, and even telecom fraud and burglary.
China is already the largest express delivery country in the world. In 2016, the volume of express delivery business in China exceeded 30 billion pieces for the first time, and the per capita use of express delivery was nearly 23 pieces. On November 6, the State Post Bureau reported the economic operation of the postal industry in the first three quarters of 2017. The business volume of express delivery service enterprises nationwide reached 27.39 billion pieces, a year-on-year increase of 29.8%. Alamus, deputy director of the Policy and Law Committee of China Electronic Commerce Association, said: "The disclosure of express delivery information has damaged the industry and destroyed the mutual trust relationship and the normal operation of the market."
"The disclosure of express information infringes on users’ right to privacy, personal information and peace. If telecom fraud is involved, the user’s property rights may also be violated. If someone sells the collected personal information to others, no matter what the problem is, it has already damaged the rights of consumers. " Zhu Wei said.
On July 24th, the "Provisional Regulations on Express Delivery (Draft for Comment)" was publicly solicited for comments, in which it was proposed that "enterprises engaged in express delivery business should establish express waybills and electronic data management systems, properly keep electronic data such as user information, regularly destroy express waybills, and take effective technical measures to ensure the safety of user information." On October 31st, the "Electronic Commerce Law of the People’s Republic of China (Draft)" was submitted to the National People’s Congress Standing Committee (NPCSC) for deliberation for the second time, and there was also a special chapter to strengthen the protection of electronic commerce data and information.
Industry needs to get rid of the mole and fence.
The appearance of privacy sheet benefits from the electronization of express information, but it is still difficult to popularize it. For example, enterprises need to develop specific equipment and software, businesses and sites need to install related components, and couriers also need to adapt to new distribution methods.
"Although the privacy sheet brings some inconvenience to the delivery contact, it can protect personal information after all, which is a good thing." Many netizens leave messages to support the use of privacy sheets by express delivery.
Some netizens also put forward different opinions: "People who really want to get personal information don’t need to look at one express bill, but more are express delivery companies ‘ The mole ’ Deliberately selling user information. If the courier company does not divide ‘ The mole ’ Even if the consumer’s personal information is all ‘ Mosaic ’ Moreover, the problem of consumer privacy leakage cannot be completely eliminated. "
In the first half of this year, Shenzhen Intermediate People’s Court made a second-instance judgment on a case of infringing citizens’ personal information. Song, an employee of a courier company, sold the company’s internal account password to others, and leaked more than 200,000 waybills including customers’ names, addresses, telephone numbers, purchases and prices to Cao and Li. And 1 million pieces of citizen information, including these 200,000 pieces of express information, were packaged and sold to the e-commerce boss Huang at the price of 1000 yuan to send information to promote the online store. In the end, all four people in Song Cao, Li Huang, were sentenced for the crime of infringing citizens’ personal information.
Insiders pointed out that in order to truly protect users’ privacy, it is necessary to further improve internal supervision. At present, some listed express delivery companies have established a strict information supervision system. People who inquire about customer information will be recorded with IP address, stay time, inquiry content and method, and the inquired information cannot be copied.
On the other hand, some logistics and express delivery companies do not pay attention to information security, and often become the targets of hackers. On a well-known vulnerability reporting platform, it can be found that there were 13 vulnerability reports related to information security in a well-known courier company from 2013 to 2015, of which 9 were classified as "high".
Alamus believes that China’s express delivery industry has developed rapidly under the impetus of e-commerce, but there are debts in the corresponding business norms, staff training and education, and legal system construction. On the one hand, it is because the legal system of personal information protection in China is not perfect; On the other hand, the development of express delivery industry is not standardized, such as the unclear legal relationship between franchise stores and authorized units, the unsound training and education of employees, the inadequate implementation of business norms, and the insufficient security protection of information systems.
Zhu Wei also believes that attention should be paid to clarifying the relationship between protecting express delivery information and express delivery real-name registration system. "China Internet real-name registration system is the foundation of almost all basic Internet systems. But without information security, real-name registration system will become a bomb against consumers. From this perspective, we should pay more attention to information security, and network security is the basis of network governance. "